Frequently Asked Questions
1. Where do I bring my parcel for shipping
You have two options. The first option is to bring the parcel to our head office in Nyayo Estate, or to any other office near you. The second option is to ask us to collect the parcel from your premises. If we come to your premises, a pick up charge may apply
2. How long do you take to deliver parcels
Typically we deliver all parcels moving within Nairobi on the same day through our sameday service. It takes us anything from less than one hour up to three hours to pick an deliver parcels depending on the service level you purchase.
3. How do I keep track of my parcel?
We use a GPS tracking system, and you can track your parcel on our website. Just log in to your account, and then enter the unique tracking code you received with the receipt for the payment. With that, you can keep track of your parcel all the way
4. Who can I talk to regarding my courier needs?
Please call our customer service team on +254728 492 446 or +254732 926 321. You can also email us on email@example.com
5. Do you make deliveries outside Nairobi?
Yes we do. We have zoned our destinations into three areas, Nairobi CBD (Zone 1), Nairobi Outskirts (Zone 2) and Neighboring Countries (Zone 3).