Privacy Policy


Speedball Couriers  understands that privacy of your personal information is important to you. We  are legally bound by the article 31 of Kenyan constitution and are committed to  complying with the obligations set out therein.

What kinds of personal information does Speedball Couriers collect and  hold? 

The personal information we  will collect from you depends on your relationship with Speedball Courier. As a  customer or supplier it will generally include your name, business and email  addresses and contact numbers, and may include your bank account details. If  you are a franchisee of Speedball Courier personal information collected may  extend beyond this to include your driver’s license number, vehicle  registration number, financial details, photo and date of birth. We do not  collect personal information that we do not need. Our website does not use  persistent cookies.

How is personal information collected and held?

Speedball Courier collects  most personal information directly from you. For example, when you become a  customer, supplier or a franchisee you provide us with your information by  filling in a form, dealing with us over the telephone, email or face to face,  by sending us a letter, or by using our website. This information is held in  hard copy and/or electronic databases. We may also collect information about  you that is publicly available such as from other websites.

For what purposes does Speedball Courier collect, hold, use and  disclose personal information? 

We need to collect personal  information so that we can provide our products and services and conduct our  business. Specifically, we need to collect personal information to interact  with our drivers, customers, suppliers and franchisees and often to meet  contractual obligations to these parties. Speedball Courier does not sell, rent  or trade your personal information to third parties. However, your personal  information may be disclosed to third parties if required by applicable laws,  or to service providers who provide services in connection with our products  and services. If you would like to opt out of receiving future communication  from Speedball Courier you can do so by contacting of offices at the contact  details set out below, or by following instructions on the communication to opt  out.


Speedball Courier takes  reasonable steps to ensure the security of your personal information. We  frequently update our anti-virus software to protect our systems from computer  viruses. Further, all Speedball Courier employees are required, as a condition  of employment, to treat personal information held by Speedball Courier as  confidential. However, you should be aware that the internet is not a secure  environment. We cannot protect personal information before it reaches us.

Website cookies and digital services 

Information is also  generated and collected whenever a page is accessed on our website that records  information such as the time, date and specific page. We collect such  information for statistical and maintenance purposes that enables us to  continually evaluate our website performance.

Direct Marketing 

Generally, we collect  personal information directly from you. In some circumstances, however, we may  collect personal information from third parties, including from our service  providers and social media platforms such as Facebook. We use the information we,  or our service providers, collect to assist us in determining how we can best  engage with our members about our products and services. To this end, we or our  service providers, may collect certain demographic information and behavioral  information from social media platforms to better serve consumers with more  targeted advertising.

At times we use tools that  enable us to identify the online sources of the telephone sales enquiries that  we receive. The information we collect through these tools includes the time  and date of the call, the geographical location of the call, the telephone  number of the caller (unless withheld) and the IP address of the device the  caller used to arrive at our website. The collection of this information helps  us to determine the effectiveness of our marketing campaigns by identifying  whether the calls were generated by Google AdWords click through or by Facebook  ad click through (for example). If we do not collect information in the way  described above, we may not be able to let you know about our products and  services in the most effective way. We may use and disclose the information we  collect for the purpose of providing you with tailored marketing communications  about our goods and services, or to conduct market research. Typically, we send  these communications to your email address or mailing address. Occasionally, we  may also send marketing communications to your social media account, including  for example, your Facebook account. We may also disclose your personal information  to our other business partners or our service providers to give you information  and offers about products and services offered by us or these companies.

Opting Out of Direct Marketing 

If you do not wish to  receive direct marketing information from Speedball Courier please use the  contact details below to update your preferences or use the unsubscribe feature  on our electronic marketing communications. We will not sell or rent your  personal information without your consent.

We may disclose your  personal information where we are required or authorized by law to disclose  your personal information or for any purposes to a fraud, crime prevention or  impropriety investigation

Resolving your concerns 

You  have the right to complain if you believe that your privacy has been  compromised or if you believe that Speedball Courier has not complied with the  Privacy Act. To do so please contact the office at the contact details set out  below. We will endeavor to respond to you within 3 business days, and to  resolve your complaint within 10 business days. When the nature of the  complaint or other circumstances mean that it is not possible to meet these  timelines then we will let you know within that time frame.

Speedball Mobile Application Permissions:

1. Camera: It’s used to take the picture in different cases like profile photo, delivery proof.
2. Location: It is used to auto-populate the client’s location from the field in pickup location and in riders case it’s used to send their location to the server.
3. Storage Read and Write: It’s used to read files from user’s device and write files such as profile picture, proof of delivery, etc.
4. Internet Permission: It is used to connect the application to the server.