Terms & Conditions



“Courier” shall mean SPEEDBALL COURIER, its servants, agents, and  Sub-Contractors.
“Customer” means the person or entity, or as servants or agents, entering into  this contract with the Courier.
“Sub-Contractor” means and includes:

1.        Any person, firm or company with whom the Courier may arrange for the  carriage of any goods the subject of this contract;

2.        Any person who is now or later a servant, agent, employee or  Sub-Contractor of any other persons referred to in (a) above.


2.1     The Courier is not a common carrier and will accept no liability as such.
2.2     All goods or articles are carried or transported and all storage and other  services are performed by the Courier subject to these conditions.
2.3     The Courier reserves the right to refuse to transport any goods for any person,  firm or company at its discretion without being bound to give any reason for  such refusal.


3.1     The Customer authorises the Courier to engage a Sub-Contractor for the carriage  of any of the goods subject to this contract at its discretion.
3.2     The Sub-Contractor is deemed to be entitled to the full benefit of these terms  and conditions to the same extent as the Courier.  The Courier is deemed  to have entered into this contract for its own benefit and also as agent for  the Sub-Contractor.


4.1     If the Customer instructs the Courier to use a particular method of carriage,  whether by motorcycle, pickup or lorry, the Courier will give priority to this  method, provided that the method can reasonably and conveniently be adopted by  the Courier.  Where the Courier cannot reasonably and conveniently give  priority to the method specified, the Courier may use any other method or  methods to transport the goods at its absolute discretion, and the Customer is  deemed to authorise such other method or methods.
4.2     The Customer is also deemed to have authorised all further or additional  charges which may become payable as a result of the goods being carried by some  other method or methods outlined in Clause 4.1.


5.1     The Courier is authorised to deliver the goods at the address given to the  Courier by the Customer for that purpose, and without prejudice to any other  method of delivery.
5.2     The Courier is taken to deliver the goods specified in the Contract in  accordance with the term and conditions of the Contract if at that address the  courier obtains from any person a receipt or signed delivery docket for the  goods.
5.3     If the specified place of delivery is unattended or if the Courier is otherwise  unable to effect the delivery, the Courier has the option to deposit the goods  at that place or to store the goods.  If the Courier decides to store the  goods the Customer must pay or indemnify the Courier for all costs and expenses  incurred in or about such storage.  Furthermore, the Courier has the discretion  to re-deliver the goods to the Customer from the place of storage at the  Customer’s expense.
5.4     If the Courier decides to deposit the goods in accordance with Clause 5.3, this  is deemed to be delivery of the goods under this contract.
5.5     Where a Courier accepts goods from a Customer for forwarding by road, an  address in a town or other place where the Courier has no receiving depot, the  goods are deemed to be properly delivered under this contract if they are  delivered to the designated agent in that town or other place.
5.6     The Customer agrees to any deviation by the Courier from the usual route or  manner of carriage of the goods, which may be deemed by the Courier to be  reasonable or necessary in the circumstances at its absolute discretion.


6.1     Unless otherwise agreed in writing, the goods are earned at the risk of the  Customer and the Courier accepts no responsibility in tort or contract or  otherwise for any loss or destruction of, or damage to, or mis-delivery or  failure to deliver, or delay in delivery of goods either in transit or in  storage, whatever the reason.
6.2     The Customer agrees to indemnify the Courier against all loss, damage and  expense sustained by any person (including the Courier) by reason of any such  loss, damage, mis-delivery, non-delivery or delay in delivery as mentioned in  Clause 6.1.


7.1     The Customer or the Customer’s authorised agent must not tender any explosive,  inflammable, or otherwise dangerous or damaging goods for carriage by the  Courier unless the Customer gives the Courier a full description of the goods.
7.2     If the Customer fails to comply with Clause 7.1, the Customer is liable for all  loss and damage resulting from this breach.


8.1     Any claim by the Customer or the Consignee for loss or damage in whole or in  part to the goods the subject of this Contract which are the subject of insurance  under clause 11 must be lodged with the Courier in writing within seven (1) day  from the date of dispatch of the goods.


9.1     The Customer expressly warrants to the Courier that the Customer is either the  owner of, or authorised agent of the owner, of any goods under this contract.
9.2     By entering into this contract, the Customer agrees to accept these Terms and  Conditions of this contract of carriage on behalf of the Consignee, as well as  for all other persons on whose behalf the Customer is signing.
9.3     The Customer agrees to indemnify the Courier for any liability whatsoever to  any person in respect of the goods subject to this Contract who claims to have,  who has, or may have later on, any interest in the goods in whole or in part.


10.1     The Customer warrants that the Customer has complied with all laws and  regulations relating to nature, packaging, labelling or carriage of the goods  and that the goods are packed in an adequate manner to withstand the ordinary  risks of carriage when having regard to the nature of the goods.
10.2     The Customer agrees to indemnify the Courier to the extent that the Customer  fails to comply with this warranty and loss or damage result from the  Customer’s failure to comply.


11.1      The Courier will provide the insurance of goods as the agent  of the Customer if the Customer instructs the Courier to do so.
11.2     To avoid doubt, it is not the responsibility of the Courier to effect insurance  of goods. Insurance of goods will only be provided by the Courier for the  benefit of the Customer if the Courier receives written instructions from the  Customer and the Customer agrees to pay the cost of insurance.


12.1     The Courier’s charges are deemed to be earned as soon as the goods are loaded  and dispatched by the Courier.
12.2     The Customer will be and remains responsible to the Courier for all proper  charges incurred by the Courier for any reason whatsoever.
12.3     The Courier is entitled to make a charge for any delay over ten (10) minutes in  loading or unloading the goods which results from the Customer’s default.   The permissible delay period starts upon the Courier reporting at the relevant  place for loading or unloading.
12.4     The cost of any labour to load or unload the vehicle is the responsibility of  the Customer or Consignee of the goods.


13.1   The  Customer agrees to pay by means of mobile money transfer upon receipt of the  invoice. This is if the goods are meant to be paid for from the location in  which the goods are meant to be received from. The transaction charges,  transport charges and weight charges apply.

13.2      The customer pays upon delivery if the goods are just to be collected and  dropped. The Customer can pay using cash or mobile money transfer.
13.3   (a)  If any person fails to pay the charges due to the Courier for any service  rendered by the Courier upon reasonable demand being made under this contract,  the Courier has the right to detain and sell all or any other goods of that  person which are in its possession.
(b) The Courier may also deduct charges so payable and all reasonable charges  and expenses resulting from the detention and sale of goods out of monies  arising from the sale.
(c) If there is any surplus arising from the sale of the goods, the Courier  must render the surplus to the customer.
13.4     Any sale under Clause 13.2 will not prejudice or otherwise affect the Courier’s  right to recover charges due or payable for services rendered or the detention  or sales of goods from the person liable to pay the charges.
13.5   The  Customer agrees to pay all costs, legal or otherwise, incurred in the  collection of charges due and owing by the Customer to the Courier for carriage  of goods.


14.1     The Customer shall not either by itself, or through any related person or  corporation, engage one or more of the Courier’s employees, contractors or  sub-contractors to perform the same or substantially the same or similar  services or a part of those services previously performed for the Customer by  or on behalf of the Courier within a 6 month period prior to the Customer’s  engagement of such person or persons.
14.2     If the Customer breaches the provisions of clause 14.1, the Customer will  immediately pay to the Courier liquidated damages in the amount equivalent to  the fees charged by the Courier to the Customer in the 12 month period to the  date on which the Courier’s employee, contractor or sub-contractor, as the case  may be, was so engaged, or if the Courier’s services have been provided to the  Customer for a period of less than 12 months, then the amount equivalent to 12  times the average monthly fees charged by the Courier to the Customer.

15.    GENERAL.

15.1     The Customer accepts that all rights, immunities and limitations of liability  accruing to the Courier under these Terms and Conditions continue to have full  force and effect, not withstanding any breach of contract or any condition by  the Courier.
15.2     Notwithstanding anything in these Terms and Conditions, the Courier continues  to be subject to any implied warranty provided by the Trade Practices Act.
15.3     The Courier is not bound by any agreement which purports to vary these Terms  and Conditions unless the agreement is in writing and signed by or on behalf of  the Courier by its duly authorised officer.
15.4     These Terms and Conditions are to be governed and construed by the laws of the  State in which the Courier has its principal place of business wherever the  contract is made.  Accordingly, any proceedings in respect of any claim,  matter or thing against the Courier must be instituted in that State only.
15.5     The clauses and provisions in these Terms and Conditions are severable from  each other and if for any reason any clause or provision is invalid or  unenforceable, such invalidity or unenforceability does not prejudice or in any  way affect the invalidity or unenforceability of any other clause or provision  of these Terms and Conditions.


16.1   For the  Customer to be compensated they must do the following:

1. When placing a  request for delivery of an item, they must indicate the nature of the parcel,  the value of the parcel being transported. This way they know the correct  amount of insurance they will have to pay.

2. They need to ensure  that their parcel has been packed well to ensure that it is not damaged.

3. The must ensure  that the parcel they want to send is not under the restricted or prohibited  items.

4. They paid for  compensation cover.

5. Prove the loss.  This can be a letter from the intended recipient confirming that the item was  never delivered.

6. Prove the value.  This can be by receipt/invoice. The receipt and invoice must contain business  name, valid tax PIN of the business, Bank receipt that states the reason for  payment.

7. Photographs of  damage. The photographs must also show the item and where the damage has been  sustained.

8. Photographs of the  packaging.  The photograph must also show the packaging that was used to  protect the items of the Customer during the delivery, including the area where  the damage occurred. The Customer must keep the packaging until the claim  is resolved by the Courier as they will ask to see it during the investigation.

9. The Customer made  the claim 1 day from the date of dispatch.

It the above  information is missing the claim may be rejected.

16.2     The compensation cover is 10% of the value of the parcel but the compensation  cap is at a maximum of KES 5,000. The maximum cost of compensation cover is KES  500.

16.3     Once the information is received the Courier will investigate the claim. Due to  timescales of the courier, the typical response time is 6 weeks however in some  situations the time frame is much longer. Once the claim is resolved the  Courier will advise the Customer via email. Please note that The Company WILL  NOT compensate the claimant on losses incurred because damage or loss of the  parcel or document, The Company will only compensate on damage and loss of the  parcel or document if the item is legible for compensation.

16.5     The Customer can appeal the decision on the claim if they do not agree with the  decision of the Courier. The Customer will have to contact the Courier via  email and attach evidence on the same.

16.6   The  Courier does not offer compensation on restricted and prohibited items in  Clauses 17.1 and 17.2.

1. Definitions

In these Conditions the following expressions shall have the meanings hereby respectively assigned to them, that is to say “Client” shall mean the Customer who contracts the services of the Carrier. “Consignment” shall mean goods in bulk or contained in one parcel or package, as the case may be, or any number of separate parcels or packages sent at one time in one load by or for the Client from one address to one address.

“Dangerous Goods” shall mean (i) goods, which are specified in special classification of dangerous goods issued by Communications Authority of Kenya or which, although not specified therein,(ii) goods’ which although not indicated in (i) above are of a kindred nature. “Contract” shall mean the contract of carriage between the Client and the Carrier. “Subcontracting parties” include all persons (other than the Carrier and the Client) referred to in Clause 3(3). “Carrier” save in the expression of Carrier/Contractor includes subcontracting parties in Clauses 4(2), 5(2) and (3) and 11 (proviso). “Carrier/Contractor” means the Carrier and any other carrier within Clause 3(2). “The excepted risks” mean:- i) The absence, failure or inadequacy of packing and packaging

2. Carrier is not a Common Carrier

The Carrier is not a common carrier and will accept goods for carriage only on these conditions.

3. Parties and Subcontract

(1) Where the Client is not the owner of some or all of the goods in any consignment, he shall be deemed for all purposes to be the agent of the owner or owners. (2) The Carrier enters into the Contract for and on behalf of himself and servants, agents and subcontractors and his subcontractors’ servants, agents and subcontractors, all of whom shall be entitled to the benefit of the Contract and shall be under no liability whatsoever to the Client or anyone claiming through him in respect of the goods in addition to or separate from that of the Carrier under the Contract. (3) The Client shall save harmless and keep the Carrier indemnified against all claims and demand whatsoever by whomsoever made in excess of the liability of the Carrier under these Conditions in respect of any loss, damage or injury, except if caused by the negligence of the Carrier, his servants, agents or subcontractors.

4. Dangerous Goods

(1) The Carrier does not agrees to accept dangerous goods for carriage,(2) The client shall indemnify the Carrier against all loss, damage or injury, however caused arising out of any dangerous goods whether declared as such or not. 2b. Acceptable condition of goods All goods must be suitably and safely packaged. The carrier accepts no liability for any damage howsoever caused in the event of this condition not being complied with.

5. Loading or Unloading

(1) When collection or delivery takes place at the Client’s premises, the Carrier/Contractor shall not be under any obligations to provide any plant, power or labor which, in additions to the Carrier/Contractor’s driver or dispatch rider, is required for loading or unloading at such premises. (2) Any assistance given by the Carrier beyond the usual place of collection or delivery shall be at the sole risk of the Client who will save harmless and keep the Carrier indemnified against any claim or demand, which could not have been made if such assistance had not been given. (3) Goods requiring special appliances for unloading from the vehicle are accepted only on condition that the sender had duly ascertained from the consignee that such appliances are available at the destination, Where the Carrier/Contractor is without prior arrangement in writing with the Client, called upon to load or unload such goods, the Carrier shall be under no liability whatsoever to the Client for any damage however caused, whether or not by the negligence of the Carrier and the Client shall save harmless and keep the Carrier indemnified against any claim or demand which could not have been made if such assistance had not been given. (4) The Carrier will allow up to 15 minutes for waiting when picking up or delivering a consignment. Thereafter, the Carrier will charge the Client for the total waiting time (including the first 15 minutes) at the operative rate. If the Carrier has to leave the collection premises and re-attend because the items for collection are not available or cannot be collected because of their size or contents then the charge for the booking is payable in full. Subsequent visits are chargeable in addition to the initial visit.

6. Consignment Notes

The Carrier/Contractor shall, if so required, sign a document prepared by the sender acknowledging the receipt of the consignment, but no such document shall be evidence of the condition of the correctness of the declared nature, quantity or weight of the consignment at the time it is received by the Carrier/Contractor.

7. Proof of Delivery and Undeliverable consignments

Where the Carrier/Contractor is unable for whatsoever reason to deliver a consignment to the consignee he will take all reasonable steps to advise the client and obtain revised delivery instructions. The carrier will always seek to obtain a signature or other proof of delivery. In the absence of specific instructions to the contrary by the Client the Carrier will not leave consignments where they cannot obtain proof of delivery. Consignments may be returned to the Carriers premises if the Client cannot be contacted to obtain the necessary permission. Increased delivery charges may be incurred in this way and the consignment will be delayed.

8. The Limit for Claims

(1) (i) for loss from a package or from an unpacked consignment: or (ii) for damage, deviation, mis-delivery, delay of detention, unless the client is advised thereof in writing (otherwise than on a consignment note or delivery document) within fourteen days and the claim be made in writing within 21 days of the commencement of pick up. 21 days of the problem having occurred giving full description of the incident including cost, the carrier, will not accept liability. Please refer to clause 9 “Limitation of Liability”

9. Liability for Loss and Damage

Liability for Loss and Damage Subject to these Conditions the Carrier shall be liable for any loss, or mis-delivery of or damage to goods occasioned during transit unless the Carrier shall prove that such loss, mis-delivery or damage has arisen from (i) Act of God; (ii) any consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, insurrection, military or usurped power of confiscation, requisition, destruction of, or damage to property by or under the order of any government or public or local authority; (iii) seizure under legal process; (iv) act or emission of the Client or owner of the goods or of the servants or agents of either; (v) inherent liability to wastage in bulk or weight, latent defect or inherent defect vice or natural deterioration of the goods; (vi) insufficient or improper packaging; (vii) insufficient or improper labelling or addressing; (viii) riots, civil commotion, lockouts, general or partial stoppage or restraint of labour from whatever cause; (ix) consignee not taking or accepting delivery within a reasonable time. The Carrier shall not incur liability of any kind in respect of a consignment where there has been fraud on the part of the Client or the owner of the goods or the servants or agent of either in respect of that consignment.

10. Claim or Counterclaim

If you claim or counterclaim against us it will not be the reason for deferring (putting off), or withholding payment or for refusing to repay any monies due under our credit terms.

11. Restrictions

You may not:

(i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Speedball Courier; (iii)decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation



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